Case Study: Zatchels speeds up sales and simplifies life online
Fastr Services: Business broadband
Speed upgrade: 5 Mbps to 150 Mbps
Customer: Zatchels, Stonegate, York
Zatchels is a modern British accessories brand and traditional leather goods manufacturer. The business runs an outlet store on Stonegate, York.
Zatchels also has a strong online presence. The team sells through its website and social media, alongside the shop floor.
The Challenge
Before switching to Fastr, Zatchels ran on a connection of just 5 Mbps. As a result, image transfers took over five hours. Website uploads simply weren’t possible in-store.
Because of this, the team often worked from home in the evenings, just to keep the website updated.
Meanwhile, the slow connection also hit customers in-store. Card machines regularly timed out during purchases. Consequently, staff sometimes turned sales away or delayed them.
The Switch to Fastr
Fed up with a connection that limited both online and in-store sales, Zatchels made the switch to Fastr Broadband. Speeds jumped from 5 Mbps to 150 Mbps almost overnight.
The Results
Since switching to Fastr Broadband, Zatchels has seen immediate improvements:
- Card payments now go through instantly, even during busy periods
- Online sales keep growing, thanks to faster uploads
- Staff can upload products and post to social media from the shop floor
- The team no longer needs to take work home in the evenings
Overall, the switch also improved the team’s work-life balance. Staff no longer need to catch up on tasks at home.
Store manager Tammy Hullis says:
“We were delighted with our experience of joining Fastr Broadband, from the fast and easy connection to the brilliant customer service and the quick communications on network updates. The speeds and reliability of the service made a positive impact on our customers and employees. We would highly recommend Fastr Broadband.”
It’s time to go Fastr!