Case Study: Zatchels

Zatchels is a modern British accessories brand and traditional leather goods manufacturer, who had an outlet store located in Stonegate, a historic cobbled street in the very heart of York’s iconic retail area.

The business also has a strong online presence and was finding it nearly impossible to run the website and social media pages. With connection speeds of only 5 Mbps per second, image transfers were taking over 5 hours and website uploads were out of the question!

The team was having to work from home in the evenings to keep the online business functional and the impact of slow broadband speeds and an unreliable connection also greatly affected their customer’s experiences in-store, with card machines regularly timing out during purchases meaning that sales were sometimes turned away or delayed. 

Fed up with their internet connection limiting customer experiences in-store and online, the team decided to make the switch to Fastr Broadband, transforming its speeds dramatically from 5 Mbps to 150 Mbps.

With its new speedy connection, there was a huge improvement in the customer experience, with credit card payments going through instantly and online sales continuing to grow. It also improved their work life balance as they were able to upload products to the website and social media in the shop as opposed to taking their work home. 

Speaking of their connection, store manager, Tammy Hullis said: “We were delighted with our experience of joining Fastr Broadband from the fast and easy connection to the brilliant customer service and the quick communications on network updates. 

The speeds and reliability of the service made a positive impact on our customers and employees; we would highly recommend Fastr Broadband.”

It’s time to go Fastr! To register your interest, click here.