Case Study: RM English

9 January 2026 /

Customer: RM English Estate Agents, Walmgate, York 
Fastr Services: Business broadband 
Customer since:  July 2025

142–year-old estate agency speeds ahead with Full Fibre

RM English Estate & Letting Agents is a long-established property business, founded in 1884 with offices in central York and Pocklington. Their team handles residential sales, lettings, commercial and agricultural property. They also have a team of Chartered Surveyors who carry out professional work and RICS-regulated valuations. 

Their knowledge of the area and commitment to providing clients with the best possible service are their principal strengths. No two days look the same, and their work relies heavily on cloud-based systems, digital communication and online file sharing.

The Connectivity Challenge

Before switching to Fastr Broadband, the York office depended on a copper connection that delivered speeds of around 25 Mbps. Uploading images took far too long, online tools lagged and day-to-day tasks dragged. Slow speeds created bottlenecks across the team and held back productivity.

The Switch to Fastr

A trusted recommendation led RM English to Fastr Broadband. The promise of faster speeds and fair pricing made the decision simple. The Fastr installation happened quickly and smoothly, with minimal disruption.

Their York office now runs on a 500 Mbps connection, giving them twenty times faster speeds than before. This upgrade has transformed how the team works.

The Results

Since making the switch, the business has seen clear improvements

  • The team uploads property images and documents significantly faster
  • Cloud-based systems now run as smoothly as those in their Pocklington branch
  • Productivity has increased across the office
  • Staff work more efficiently and communicate with clients more quickly
  • Daily tasks no longer get held up by slow connectivity

The stronger connection also benefits the owner and management team, who now see smoother operations and happier staff.

Director James Burley said

“Changing to this new network has completely altered how we operate out of our York office. It’s made an enormous difference. Everything is just so much quicker. I’d recommend it to other businesses — it’s well worth the money!”

As RM English approaches its 142nd year, the team is investing in digital infrastructure that keeps its heritage business moving at modern speed. With Fastr Broadband in place, their York office runs more efficiently and stays aligned with how clients expect to communicate today.

A 142-Year-Old Business, Now Future-Ready

RM English can be found at 13 Walmgate, York and 2 Railway Street, Pocklington.

To upgrade your business broadband to Fastr, register your interest. 

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